Helpful Maps for Pickup Locations
Hi, your airport shuttle picks up where it says Prearranged. If you are in a wheelchair, do not allow your attendant to leave you anywhere except Prearranged. The signs are easy to see and they are always at the outer curb. Sometimes airport security will send people to the wrong place, so it's better to follow the directions below. The airport also won't allow drivers to walk more than 15 feet away from their vehicle or wait, so good communication is essential. Turn on your cell phone and take it off of airplane mode, so your driver can call or text you. If you don't recognize the number, it's probably your driver.
Terminal 2 Prearranged is across the crosswalk from Door 8 near the rental car shuttles and to the right.
Click here for a map of Terminal 2.
Terminal 3 Prearranged is across the crosswalk from Door 6 and to the right, south side of the building.
Click here for a map of Terminal 3.
Terminal 4 Prearranged is across the crosswalk from Door 1, north side of the building, first floor.
Click here for a map of Terminal 4. The sign says "Prearranged Vehicles 3 NORTH".
We Pick You Up At Prearranged
Look for a Big White Mercedes Sprinter Van (4+ People), a Chrysler 300c (1-3 People), a White Lincoln MKZ Hybrid (1-3 people), a Dark Gray Lexus ES300 Hybrid (1-3 People) or a Light Blue Pontiac G6 (1-3 people) where it says Prearranged at PHX Sky Harbor International Airport. Prearranged is across the crosswalk from door 1 at terminal 4 on the north side of the building. It's also across the crosswalk from door 6 at terminal 3 on the south side of the building and across the crosswalk from door 8 towards the rental car shuttles at terminal 2. Here are few examples of some of our vehicles. All our vehicles are very clean inside and out. Drivers normally offer bottled water, a cord to charge your phone, and they get the door for you and help you with bags. They are also usually 5-10 minutes early depending on traffic, and understand that it's very important for them to drive safe, especially when you are in the vehicle. They're not in a big hurry unless you are.
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Picking the Best Time
We try not to overbook vehicles to make your ride as fast as possible. If you're the only passenger booked, then you'll go straight to the airport. If you're being picked up at the airport, the driver will pull up right after you get your bags since airport security will not allow the driver to wait anywhere. Normally he or she will call you, or send a text to see if you have your bags. Please respond to your driver even if you are not ready to go to prevent confusion and make your experience better. If you're being picked up from any address other than the airport your driver will normally be 5-10 minutes early, and wait outside for you. You can come out whenever you are ready to go. Sometimes the driver will want to pick you up a bit early if there is bad traffic, so it's better to be ready to go early. Generally people need to be picked up 2-2.5 hours before their flight if they are in the valley or 4-5 hours before their flight for long trips like Tucson, Flagstaff, Prescott, Cottonwood, etc and specific services i.e. Phoenix to Sedona shuttle. It's always a good idea to give yourself extra time during rush hour in the morning, lunchtime and after work, and also just in case their in an accident on the freeway or snowy, icy weather. Please call for large groups, directions from baggage claim areas and ground transportation.